Helpdesk, Moodle upgrade, Primary Intranet
Helpdesk
Today we started creating the new IT helpdesk in the library. From Monday 18th all first level IT support will be dealt with at the new helpdesk by Jim and Chris (our new intern). We will also be launching a new online chat service for IT support queries and a online helpdesk management system very soon.
The IT helpdesk will also deal with the booking of AV equipment such as TVs, DVD players, VCRs etc. and we hope to create an online booking system for these resources soon.
Moodle
I upgraded Moodle from 1.5.4 to 1.6.2. The new 1.6 line has quite a few new features including student blogs.
Primary Intranet
I migrated the Primary Intranet from DIRGE to FAILURE2, this will reduce the strain on our Demon ADSL connection and will also provide a better service for users.
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